The Store Space Platform Powered by Storage360

Brand

Store Space: Storage That Cares.

At Store Space, we’re in the business of building long-term relationships with our customers. We’ve built a brand that is easy to recognize and very distinguishable from other storage operators. By creating a brand voice and persona built around caring and customer service we can provide customers with the best self storage experience. Our brand motto “Storage that Cares” is not just our advertising slogan, it’s how we run our company.  

Website

State-of-the-Art Web Platform for Self Storage

Our web platform was designed to give customers a first-class web experience. We leverage cutting edge SEO best practices to drive qualified organic leads. Our web pages are blazing fast, with page load speeds under two seconds. Our design meets AAA WCAG accessibility guidelines and was built to optimize conversion rates. Customers can view pricing and promotions real-time and choose to reserve or rent their storage unit online. 

MyStorage Portal

Easy Online Payments & Account Management

We’ve built one of the friendliest online customer account portals in the storage industry. Customers can make payments, manage automatic billing preferences, view billing history and more, 24 hours a day. Our solution is 100% PCI/DSS compliant and protects customer’s personal and billing information. We can’t make it any easier for customers to pay their bill online!  

Call Center

In-House Sales and Contact Center

Our in-house contact center is sales focused and has one goal: to rent more storage units! Our trained Storage Specialists are available seven days a week. They field inbound sales calls, answer account questions, take payments and provide top notch customer service. By using advanced IVRS, call routing and other proprietary technologies we can close more leads and decrease the overhead at the property level. 

Consolidated Communications

Cradle to Grave Phone Solution

At Store Space, we’ve consolidated all our operational and marketing communications into one platform. This puts important data into one place that’s easily accessible. This greatly reduces costs and eliminates the need for 3rd party vendors. Our cradle to grave solution includes store phones, call tracking numbers, call center operations and text message communications. 

Accountability Assistant

AI Powered Accountability and Verification

Our Store Managers are our greatest asset - they're the gears that keep our properties operating and generating revenue. To ensure their success, we built an AI powered accountability assistant to reduce overhead. This allows us to automatically track things such as collection calls, time to first contact of a lead and lead follow-ups. It also helps to A/B test call cadences to optimize communication workflows.

Automated Communications and Engagement

Virtual Assistant for Every Property

At Store Space, we believe engagement with our customers is vital to success. That’s why we’ve created a solution that can automatically engage our customers at every part of their lifecycle. This includes reservation reminders, rent online offers, online review requests, upcoming and past due notices, surveys and more. These engagements happen via e-mail, text messages and automated calls. 

Revenue Management

Intelligent and Predicative Revenue Management

Our proprietary revenue management system BOOST, gives us a unique competitive advantage. BOOST is designed to maximize revenue, not optimize occupancy by constantly dropping rental rates, like some other systems on the market or utilized by large operators. Rather than having a black box solution, our revenue management programs are tailored to achieve targeted returns, drive cash flow, and help owners achieve their financial goals.

Intelligence Dashboard

NORAD Level Data in your Browser

To be a successful storage operator you need data, and lots of it. We’ve built our data warehouse and business intelligence dashboards to meet the demands of a storage operator. Through visually stunning graphs, easy to read reports and automated daily e-mails we are able to optimize our marketing and operational efforts in real time. The days of having to take data from multiple sources or reports and creating your own Excel spreadsheets are over.