Self Storage Units in Philadelphia, PA at 5134 Lancaster Ave

Procedure was simple, short salesperson was knowledgeable and ended the process within a very short time.

Terrible. The person at the facility did not show up, the access number did not work and there were a bunch of people trying to get into the facility. Not a great option if you want access to your materials.

I have used this storage for some years now and the front desk reception has always been kind Mrs Cindy and tina go beyond to be helpful very patient understanding efficient competent and they are a great asset for this company I wish much success in all their endeavors.

The cashier was very helpful and very nice

Rented in Lancaster Ave. Melissa - First Class Service! Helped us rent over the phone, patient, explained everything and helped us close the deal.

Excellent customer service and support

I just recently moved in this space. I didn't have any issues and the staff was very professional.

Easy process to get started and great employees.

Nice

Cindy was very helpful and polite from the time i first walked into the door. She gave me very good energy which made me feel even better about purchasing a unit!

TINA and CINDY are AMAZING!!! I can honestly say that I have not received this level of customer service at any storage facility or anywhere else in as long as I can remember. From the first phone conversation to the moment we walked in the facility, I knew I chose the right place! This Team deserves to be recognized for their flawless, personalized attention, professionalism, kindness and compassion towards not only myself and my daughter, but also my three young grandchildren. They even gave them Christmas gifts!!!! Where does that happen!!! I will rave about this experience FOREVER!!! 1 MILLION STARS ?!!!!!! ? Laura and family

Cindy did a wonderful job

Cindy was very knowledgeable and attentive to our storage needs. Outstanding customer service

I received excellent customer service. The representative was knowledgeable and had me checked in promptly

On my initial call, I made a reservation. and was promised 1st month free. I never got the discount. or a call back about the investigation into it.

It was cool. I’ll let friends an family know. It was a pretty good experience.

Very Clean and Nice

Cindy was very pleasant and informative with all the information about the storage unit Thank you Cindy for your help

First your workers at front desk wonderful very helpful.love the convenice and the fast response

I like the location as it's near to my house and on the main road so it's easy to access. The staff are very good, helping and polite nature. Tina and Cindy, they both helped me in selecting and accessing the storage space. It was wonderful dealing with them. I recommend this space for others too.

Tina is awesome! Polite, professional, informative & honest! Property is clean. Air conditioning would be nice

The ladies were great doing there job I forgot there names but they were trained very well

Was very helpful

Cindy was very helpful and professional. She made sure I had all the information for my unit and took additional time directing me to and from the unit. I felt like I made a new friend.

I enjoyed your business and your employee Cindy. She was very nice and respectful good person .

Units are a little expensive, but the process, customer service, and the cleanliness of the facility was great.

Great service!

Tina is amazing!! She was courteous , helpful, pleasant and professional. I was going to go with another storage place and she was helping me by sending me the promo and price. She was very nice about it. They were going to give me the unit for the same price. I chose to go with you because of her. They were open 24/7. Something you guys need to consider. Grant special access for people who are moving in or out for the day.

Friendly staff, quick service, what more could I ask for?!?!?!?

Staff was very helpful and Courteous

Had an excellent experience. Tina was very helpful and nice. She explained everything so easily.

Tina made this an easy job. Great management makes this a go-to storage place in Philly.

Tina is amazing best worker at the storage unit so helpful and joyful! All around helpful thank you sooo much!❤️❤️❤️

Very friendly and informative staff!! Storage facility is very clean and accomodated.

Very helpful and even gave free lock with great help from Tina

I’ve been looking at there website for some weeks, but was unsure of the size I would need. I finally made it to the store on a Sunday so I could ask to see the storage units so I get the right space. I was greeted by Tina. Tina is so friendly and has a great personality. Tina showed me two spaces and I knew when I looked at the second space, that would be the size I needed. We went back into the store and did the paperwork. Tina and I had a great conversation while doing the paperwork, she is so down to earth. It was a pleasure with Tina and I would definitely recommend renting here. Plus they have a great three month deal, if you only need to rent for 3 months. Thank you, Tina!

Very professional. Service was great.

Received great service

Tina, is a great store manager. Very accommodating and professional. She helped me considerably. I feel good about storing my things here at this facility.

I am pleáse with the service that was given to me.

Best Customer Service ever! Convenient from my home and more then enough room for my office furniture!

Great Space and the introductory price is also very appealing. The location manager is also very friendly, helpful and conversational … thank you

Awesome

I would like to send a huge Thank you to Tina, the manager. She went above and beyond to assist me in closing out my storage unit. I had began encountering some strange personal instances which was preventing me from cleaning and closing my unit. Tina took the time to listen and offer assistance as she was trying to solve my issues. Long story short Tina is the BEST. She deserves a raise !!

Everything is going good

Well it seems safe I must say. I just wanted to add that. :)

Very nice property, it’s clean and safe. Employees are very nice and helpful.

Manger was extremely helpful and professional. After a long stressful day of moving !

I had the pleasure of meeting Tracey and she went above and beyond to help me figure out exactly how much space I needed. Her customer service was excellent

The process was user friendly and the staff was helpful. Great experience!

Great clean facility with very personable management. Elijah is great and will take you and your best interests into priority.

It was a very pleasant experience. The young lady that helped me was very helpful and did a great job being the only employee there to make my experience a smooth and easy process. Thanks to her It was stress free.

Tina did a good job showing me the facility

It was a very easy check in!! Tina made it super smooth and I had absolutely no troubles getting into my unit :)

nice, clean, convenient

GREAT SERVICES GREAT PEOPLE

Very nice place and Elijah was very friendly and helpful getting me settled in

The store manger was very polite and was very helpful

I hate leaving reviews because I’m kinda on the lazy side, but this place is awesome! Elijah Is super helpful and attentive to my needs. Whenever I had questions about my unit...he’s just been super helpful! They entire staff is pretty cool! Great place to keep my stuff. Five stars and two thumbs up!

Elijah was very helpful and nice he corrected a mistake that someone made with patience and kindness.

Amazing! Great service. Polite and pleasant individuals. Clean. Reasonable prices.

The lady was very nice and took her time to explain everything. And the unit was clean. Thank you

Everything was good. The young man helped out and was very respectful..

At first it started out bad but then it got easier and it’s a blessing they helped me a lot

Staff was really helpful, and knowledgeable.. she knew her business of her job, very appreciated

Nice

Store manager was very helpful and switched our unit because the one that was assigned to us was not ready and available when we arrived. later on that day the same manager was about to leave for the day when he passed us having trouble gaining entrance to the property, we went back and worked on the code and even tried it out himself before leaving for the day.

Everything it needed to be. Efficient,polite,courteous professional service.

The space is clean and well lit. Reggie and the other members on his team were accommodating very courteous.The location is excellent for public transportation.

I thout the floors could of been cleaner but overall it was good and my first impression was kool my customer service was excellent

The men at the storage are very courteous and are willing to work with you about your needs. Thank you.

From start to finish, working with Store Space was easy. I located the facility via Google Search and found the website to be easy-to-navigate and informative. For my specific questions, I called the number and spoke with an agent that was quite pleasant, friendly, and knowledgeable. He/they answered my questions, explained everything in full detail, and even remembered me when I called back a week later to confirm move-in. Having the facility operate in a mostly contactless manner (there is a team on site just in case, practicing social distancing methods) worked really well for us safety- and time-wise. On the day of the move-in, my colleague was supposed to meet the movers at the facility but she ended up getting delayed. The Store Space team worked with the movers to get everything moved into the unit without hassle. Store Space even made sure to secure our unit until we were able to arrive with our lock. The customer service is phenomenal. I highly recommend Store Space. You will NOT be disappointed.

Excellent customer service! Would definitely recommend this storage facility to my friends and family! Getting the unit was an easy process and the manager on site was very helpful in answering all my questions.

Dom gave me the best customer experience ever. Very kind & personable. So long as Dom is working I will refer people to the business.

So far the customer service and support has been amazing! It was so convenient to be able to call and have questions answered by knowledgeable and pleasant representatives! The space is clean and easily accessible as well.

Great storage space, fair prices, and the employee Michael is super helpful. He always give me a friendly hello and remembers me, which is a level of customer service I was not expecting, but is definitely welcome. Would recommend this place to anyone!

Great Customer Service, 100% Professional?

Awesome system! Very easy. Everyone was very nice and they always followed up. I would definitely recommend you guys!

Haven't started with storage due to corona virus. But spoke to customer service and they were very helpful

Haven't started with storage due to corona virus. But spoke to customer service and they were very helpful

Very friendly, professional customer service at the Lancaster Ave location!

I highly recommend storage space. Dominique is patient, helpful, and personable. I selected the incorrect unit size and he thoroughly explained the differences with each unit while remaining respectful and mindful of the price differences. The facility was clean and the space provided dollies to assist me in moving my belongings inside the unit.

I had this place a couple of years ago and it always was neat and clean the staff were always nice to me.

Awesome service!!!! Great space!!clean!! I would highly recommend this to friends GREAT JOB

Everything is good right now

I received a call a few minutes after I reserved a unit online to do express check-in. It only took a few minutes the phone. When I arrived the associate was very helpful and kind.

The desk staff is pleasant, courteous, helpful and accommodating. I have no complaints about their service. The facility is clean and accessible.

Making the reservation was straightforward. The staff at the facility was welcoming and great at explaining everything. I would recommend this storage location to anyone.

5 Stars

4 Stars

Great place to store ur things

Great prices and policies (prorating, 1/2 off 1st month, etc.). Great staff on check-in. Friendly, efficient and helpful. Facility is kept nice and easy to navigate. They provide carts for free to move your stuff. They even give you a water and the prices for supplies (tape, boxes, mattress bags) are very reasonable (some cheaper than Home Depot). This is an old warehouse so the heights are low (<7 feet) and the units are not true-to-size. My 5x10 is 7-8 feet long. So, I suggest getting something bigger than you need. The prices are so low that they are still very competitive.

Service was excellent, terms and conditions were explained very thoroughly, and the resources offered were quality. Thank you very much!

Great. Find me a great deal in my area.

Well good service

I am enjoying things.

The only thing that would make this storage company better for me. Is the addition of a pick up service. I would even be willing to pay more just for that to be a long term addition (especially for those who are elderly or disabled ). Thank You

I haven been there always pay online which is good for me to do... upgrade office nice...

The people are awesome and friendly. I have no problem at all. I am a Happy camper

I give this storage a 5 star review..I would absolutely use this place again and highly recommend!! Thank you for making everything so smooth!