Self Storage Units in Hilliard, OH at 3927 Brown Park Dr

Very clean facility, but the process to unload is not very organized. There is no time limit on how long someone can occupy a bay door for unloading, and there is an inadequate amount of carts available for use depending on how many people are there to store things. Advertised as temperature control, but it must be only in the winter as the facility was very warm for a 72 degree day. Spend the extra money and get a first floor unit, or you may have a long day ahead of you depending on how much you are storing.

I think the units were pretty clean, the floor in my unit needed swept but there was no trash just dirt and dust. The building itself seems really nice. But the reason I am giving only three stars is because yesterday when I went to take a load to my unit the two big garage doors were down, which means I have no access to my unit. And on the other hand, my first day moving in the doors were wide open and when I hit the button to shut them, they wouldn't shut. So I didn't feel very secure about my belongings.

Everything positive-courteous, knowledgeable, helpful staff, clean facilities, easy access. The only “negative” was that I had a 26’ U-Haul and it was a tight fit getting it close enough to unload but even then they had carts available and we were able to unload the truck in a minimum amount of time. Highly recommended.

Love that I can go at any time. Units are indoor and clean with elevator access and loading carts. I should have got one of these ages ago.

Staff was knowledgeable and friendly. Facilities first-rate

Facility is top notch, all associates are very helpful. I was quite unsatisfied with the $25 service fee - it wasn't mentioned ANYWHERE until I sat down to sign my contract.

I am really pleased with this facility. It is impeccably clean with excellent security. I also love the use fo the Dollys which makes for a much easier move in and move out experience. I have frequented this location in the very early mornings and late evenings and have felt safe at all times. The 24/7 access is key.

Very pleased with the Storage Facility. It is convenient to access and I feel that my items are well protected in a clean and safe environment.

Very helpful. Call line employee was great.

Storage space is very clean and easy to access. Love that I can pull into dry space to unload. Need more carts. Every time I've visited the space, all three of the carts have been in use leading to a long wait time.

Already have a space rented, now added another one. Excellent service from customer care on the phone and locally at the Storage office. Spaces are in perfect condition, clean, well kept.

The representives were very polite and very helpful! Great crew!

I’m currently renting a 10’x20’ storage unit at Store Space Hilliard-Brown. I’m so impressed by the facility and the customer service. Manager Chandler, and staff members Tim and Michael provided amazing service, patiently answered my questions, provided a tour of the facility, and thoroughly reviewed and explained my lease. I feel confident that my belongings are completely safe. Most of all, their friendliness and professionalism made me feel that my business is appreciated. Customer service is extremely important to me and these gentlemen receive an A+. Store Space Hilliard-Brown provides exceptional indoor climate controlled self storage in a secure and heavily monitored 3-story building. The entire facility is immaculate and very well maintained. They offer storage units in a variety of sizes to fit the customer’s needs. There are two large elevators to accommodate large loads of items. They even have flatbed carts to use free of charge. I love that I can enter my unique building code to open a large garage door and pull my car into a sheltered and heated loading area. Several cars can easily fit in the space at once. The ability to unload and load items into my car while avoiding the elements outdoors is priceless. Store Space also sells a variety of moving and storage supplies as well as enhanced safety locks for the individual storage space doors. I have access to my storage space 7 days a week between 6am and 10pm. I highly recommend Store Space Hilliard-Brown located at 3927 Brown Park Drive. Their prices are very competitive with other storage places that are outdoors and not climate controlled.

I just spoke to Andrea about a concern of mine at the Hilliard Store Space units. She was so very nice and took care of me in the most efficient way! I have found Hilliard Store Space to be clean and everyone there has been very friendly and good to work with!

Everything clean, organized and working perfect. Great service.

Very new, spotlessly clean, safe, well lit with easy access. Special thanks to AJ and Chandler for their help!

Very clean facility!

Very knowledgeable about their property and their business. Very professional.

Was not given a code. Good thing another tenant let us in. I told the manager what I had he said a 5x10 would work. Couldn't move my stuff in I had 15 ft truck full . NOW I WANT TO KNOW WHAT YOUR GOING TO FOR ME? MY MOVERS HAVE TO COME BACK THIS MORNING. I HAVE TO PAY THEM PLUS EXTRA RENTAL ON THE TRUCK.

Not only was my unit clean but the whole building was clean!

The manager was very sweet for my last minute booking. Showed me my storage room and showed me how to use my lock I purchased from them. Gave me mini tour but overall this location is very clean !! Feel secure in this location ❤️

I think you guys are amazing. Professional as well as willing to help us at any time.

Very nice covered loading and unloading area.

Great place! Very clean, comfortable to park inside to get things in and out. And the customer service, both from the managers on site, and from the agents on the phone, was great. They were very friendly and helpful. Thank you!

The storage space is the perfect size for what I’m storing. Thank you.

Great service fast and friendly sign up

Great unit.. I was in need of a storage unit quick and I was able to get one with a great price and it’s climate control and extremely clean. Thank you.

Very nice storage unit. Callie and Ravine were very nice and helpful to me

The representative onsite is completely committed to customer service. She will go out of her way to address any issues you may have. We currently have 2 units there and they have been nothing but extremely helpful to us. Strongly recommended !

Very nice & clean compared to other storage facilities. Glad I picked this one!

The Store Space representative was very helpful and throughly professional! She gave my wife and I a complete tour of the facility and answered all our questions. I would highly recommend her and Store Space to any potential customer. Charles Leidy

We just rented a unit and so far we're loving it. It's convenient to enter the building and access your unit. The area is well lit and secure. The elevators and carts to move our things to the upper levels is so helpful! All the staff I have interacted with Online and Onsite have been so helpful. Thank you!

Employees are nice and helpful. This place is affordable and clean. From booking my unit to moving in everything was done smoothly. I've had no issues.

The new staff is very friendly and makes using this location easy and enjoyable.

***** 5 outta 5

Reserving the space was very easy. I entered a form online and was immediately called and helped by a very friendly, knowledgeable woman. I wanted to move in on Sunday, and even though the office was closed, I called the main line and was a guy helped me find the lock and check-in. Overall, very positive experience.

The pricing is very affordable and competitive compared to other storage facilities in the area. The facility is clean, secure, and well-lit. Love the indoor loading/unloading area and climate control. The staff is friendly and helpful.

None.

Patricia and Mary were both very helpful with the signing up process! Thank you to both of them.

Met Mary today. She was great. She helped me decide de what size of unit I needed. She is so nice. Love the storage building.

I had an excellent experience with your facility. Professional staffing made my experience a pleasure. I definitely will do business with you again.

Patricia and Mary are Awesome

Great storage facility at a great price. The manager Mary was very friendly and helpful. So glad I found this place!

Mary was extremely helpful and she took the time to answer our questions and make sure we had everything we needed. The building was very clean.

I worked with Patricia, the store manager, after getting started with the customer service line and both were great! Extremely helpful and courteous! The facility looked great too. Very happy.

Patricia was fantastic in finding a unit for Ohio Gastroenterology Group! Would highly recommend the Brown Park location in Hilliard

Rented a storage unit at 3927 Brown Prk Dr. with Mary and Patricia. Coming from Ca. to move my daughter from her dorm at OSU to storage, both Mary and Patricia were very helpful through the course over the phone and in person. Both ladies has provided excellent services from giving me a courtesy call before I flew out to Ohio to explaining what my unit all intell to Mary taking my daughter and I to show our unit and how to access entrance to our unit. Such customer service that’s hard to come by now days. And above all, both Mary and Patricia were very professional. Kudos to them. Thank You Ladies?

Yes, I had an awesome experience. I connected very well with the person who checked me in?‍♀️? Thanks, Cassandra

The lady I got my keys from was great, super friendly! This is the best storage unit I have had! Easy simple paperwork and reservations online, NO hidden or ridiculous fees, you can pull into the garage and unload without dealing with bad weather or nosey people. They even give you a free lock! They have carts to help you take your stuff to your unit, climate controlled and great pricing! And they have convenient hours to get in 6am-10pm everyday. Def would recommend!!

Lady in the front office was nothing but extremely helpful and very friendly. Already referred a friend to rent an unit and is currently renting one there. Will continue to refer others as needed to this place.

I was greeted like I was family. The crew knows how to give good customer service. I am impressed.

Every representative I spoke with was very knowledgeable and professional as well as helpful. The facility is clean and well maintained.

Shawna was so very helpful, patient, and friendly during the multiple times I stopped by prior to mother first month I rented space there! She is a superb individual and made suggestions that saved me some money. The facility is safe and extremely clean!

It went well so far

Very clean facility, great customer service!

Clean and efficient process getting started up with Store Space. Accommodating atmosphere, convenient carts in the indoor unloading room makes things easy!

I liked the entire setup. Service was very good.

I liked the entire setup. Service was very good.

Great service, friendly staff , clean surroundings

Clean, secure, and easy to use. Friendly staff.

This place is amazing!!! And also the office staff!!! They spent a lot of time with me on Monday to rent my storage unit and I very much appreciate their time and assistance! I will definitely recommend this facility to anyone!

Staff is friendly and very helpful. Facility is very clean and well lit with great loading garages and carts to make move in easy even in the rain or snow!

Customer service and the whole process of getting my storage unit was excellent. I really like the facilities, especially the enclosed dock.

I am impressed with the service I have received. The property is clean. I like the fact that I can drive my car into the garage and unload there. I don't have to worry about the weather. I shut the garage door after entering which helps me feel safer while I am there.

It’s a great place. Clean and nice.

Very affordable storage space! Friendly staff and nice clean facility

This is a great facility. It seems to be on the very new side and is very clean. The units are perfect sizes and priced great too. I walked in to view some units and was helped by a awesome staff member who then did half of my registration for my unit and then another awesome staff member finished my paperwork. Both were very helpful and funny and nice. It made the whole experience fast and smooth and just overall great.

Fantastic service and excellent pricing

Your rep that helped me was Jerry He was kind. Helpful and I did not have any complaints.

Easy over-the-phone sign up process. The agent answered every question we had and made the process seemless. Given the price, will definitely recommend to friends and family.

Excellent Place! Would highly recommend. Very Clean, well lite and very comfortable to work in.

Very nice place, staff is very nice and helpful.

Great service! Great price! Literally the cleanest storage unit I've ever seen!