Self Storage Units in Orlando, FL at 4912 S John Young Pkwy

The place has gone way down since we started storing when the building was first opened. After the company was sold to Store space, we have been losing needed services we thought we would have. The rental truck is no longer available for use, which was a great help for us and I know others as well. We noticed that the store's carts will go missing and they are never replaced. We are down to three carts which is not enough for a building with the amount of units storing items. Making phone calls to the office or calling the office from the facility go unanswered. I understand that employees come and go but there has not been consistent customer service in the office for a while now. When employees are there, they have been helpful and knowledgable but when no one is in the office or answering the phones, of course customer service is non-existent. The building is mostly clean but the elevators seem to always be an issue. Without staff, repairs take a long time to get resolved. We are hoping to keep our units there when we move abroad for several years. We worry we will have to come back and move it all to make sure our items are as safe as can be expected. Without staff on site every day consistently, no one can be somewhat assured the place is running well. Lastly, we have been getting so many increases on our units as well. I understand it must happen but it seems like every 3 months we get an increase. With multiple units, it can add up and being that we have been good customers, it is hard to see why there is a need for the increase. The company gets their money consistently and the services are less than we once had. If there were obvious upgrades or enhanced security or excellent customer service, we could understand the extra monthly rent. I have touched base on most of the pressing concerns we have with renting at Store Space. I hope someone will read this and work to address my concerns. I know I am not the only one that feels the same when talking to other renters in the building. Thank you , Lori Burzlaff

Storage space was fine. However , one elevator running, person next to the elevator selling things out of it every day and spray painting things white, to where since the wind was blowing got on the rental truck, and on my clothes. If the person below was selling things her “people” coming to get things had presidential over where I needed to park and she would tell you where to move and park, other wise would get nasty with you. Open the gate for them by giving them an access code. Or whatever she was doing. When I needed the one elevator that was working, and needed to park close because I am disabled. Very frustrating . This has happened multiple times, since I needed a few things from my storage unit.

I really like the storage place, it's nice, cold, cleaned, secured, great customer service. I will recommend to friends and family.

Clean and Organized

A+ overall

Great Service

Clean and secure. Great facility.

This is the review I left on Google for your company. Do not trust this company. The people that work at the locations are nice, and they are doing their best, but the parent company of this organization and its predatory practices, its fraudulent reservation system, and its willful ignorance of its customers concerns are repugnant, unprofessional, and very real problems. Here is an example of all of that. I set up a scheduled move-in (all online) for 10/24 on 10/13. I had the easiest time setting that up; however, ten minutes after confirming my reservation, I got a phone call from a Store Space employee, who wanted to "confirm" my reservation. Basically, this company will let you "reserve" a unit, but then they will hound you to try and make a payment before your move-in date. I had three people, two voicemails, several texts, and fifteen emails about this rental, and all of them (ALL OF THEM) were wrong. You might wonder how. Well, I set up my reservation for Orlando, which only has two locations, and I chose the one that's located closest to me; it's one mile from my home. Now, when I got the phone call ten minutes after making my "touchless rental," I was told that I had four reservations. I only set up the one, and I confirmed that I wanted a first floor unit in Orlando (I'm a disabled vet so first floor was very important to me). Everything seemed fine, but I didn't want to pay that day; I wanted to pay for my unit on the day I moved in--you know, like every other storage company. After the second voicemail, I called the manager at the location to ask him tell his employees to stop calling me. Yet, much to my dismay, the sites have nothing to do with that. It's the parent company that does that. I was told to just wait until the 24th and move in then like normal. I still had to tell two other people that called me from Store Space after I'd had this conversation that I would pay on the 24th. That second person--the third total, but second after the initial harassing phone call--I told about my conversation with the manager, in which I explicitly stated that I had spoken with the site manager and would take care of everything on the 24th. That was on Saturday October 16th, 2022. I have texts, voicemails, and emails from this Store Space (many of them harassing and wanting payment before even procuring their services), but, even with all of this supposed "communication," they completely failed. My "reservation," which, again, Orlando only has two locations, was somehow set for Connecticut. I can only guess that this had something to do with the four reservations that this company's system populated. So, when I showed up to pay for and move-in to my storage unit, everything went sideways. Not only did they not have the incorrect reservation (i.e., the one from Connecticut--that info was in a lot of the harassing emails I ignored), but they had nothing on file for me at all. They literally had four reservations for me, hounded me for over a week, and then deleted me completely. The manager, Michael, didn't know anything; I wasn't in his system, and I called the customer service and sales lines, only to be told that there are no managers, and that I could leave my information for a call back and that was it. But I was at the location, and I really needed to move my things, so I rented what they "had" and paid for a more expensive unit on a higher floor, and then paid fees that were not on their website or mentioned before, and I got something. I'm not sure what that sounds like to anyone else, but to me, in my opinion, it sounds like this company is preying on people that are trying to rent from them, running a scheme, and fraudulently creating, altering, and then deleting accounts in order to try and strong-arm the public interested in their "deals" into paying more than what they advertise. And they are doing it under the guise of it being "glitches" with their "touchless" system. Store Space's parent company is a Las-Vegas-based company, and it seems like they are trying to roll the dice with other people's time, energy, and money. Beware.

Very nice and very clean

Smooth experience renting a storage space over the phone. Representative is excellent in customer service. She provide an awesome promotional discount which is much appreciated and answered all my question not only once but as many times I asked the same question to clear my doubts. Facility and storage unit was and are clean at arrival. As of today the only staff member met was very pleasant asking about our well being. Under my standards, 5 stars! Thank you.

Safe, clean, easy access and great customer service!

Love it.

We already had one space and moved to a second space because of service ! Excelente managers and crew! Ask for Mike he will take care of you like family!!! Above and beyond 5 stars service 100000% recommended

Nice storage

The service was pleasant.The storage unit was a great fit and the prices was reasonable.

Excellent service . Very clean facility .

Great service

great service

Michael's mannerism was so impressive. I called and asked if I could move in 3 days early and he was able to do so right away.

Place is awesome ?

I love it, excellent Services

EVERYTHING WAS GOOD

Extremely helpful & friendly - highly recommend to anyone needing storage in Orlando!

From start to finish everyone that I encounter was very nice and helpful at my location in Orlando FLorida. I would recommend.

We are very impressed with the facility compared to other storage options. Very clean and secure. It inspires a lot of confidence as a customer.

Staff is very nice and helpful

Great location! Great prices! I love the breezeway access to my units. The two ladies at the rental office are friendly always ready to help. I plan to be a loyal customer for a long time.

Facility is newer, very clean and well laid out. Yasenia was a big help getting us set up and moved in Easy location to drive to and accessible from I-4

The staff is AMAZING!!! They made the check-in process super easy. The storage unit and the facility is very clean. I highly recommend this storage facility.

The store manager was very helpful when I was trying to decide what sized unit to rent.

The customer service is fabulous. I was able to rent online and move in the same day!